Rule No. One - Plan ahead!
Rosco's custom gobo service is intended to provide as much flexibility as needed to meet the requirements of your project. But there is no substitute for having enough time to get the job done right.
Some basic guidelines to help you plan your job are:
- 1. Know your artwork.
- Often the person ordering the custom gobo has nothing to do with getting the artwork created. But without knowing what the artwork is - black and white, photographic color, a simple 2 color logo etc. - we cannot give you a quote, provide delivery estimates or accept the job.
- 2. Know your fixture.
- The fixture you use will determine the size of the gobo and size determines price. The fixture will also tell our Customer Service staff whether your gobo will be subject to normal or extreme temperatures. And we'll know what type of gobo is best suited to use in your fixture. (See the Sizing Chart for complete information about fixture and gobo sizes)
- 3. Know the job.
- How many gobos do you need? (Do you want an extra for backup?). When do you need the gobos (more specifically, when is the "drop-dead" date since invariably custom gobos are rush jobs!) What is the Ship To address and what shipping method should we use?
- 4. Pick a dealer
- Rosco only sells through our distribution network. If you contact Rosco directly about a custom gobo, please understand that we are happy to work with you directly concerning artwork and technical matters. But when it comes time to deal with money, you will need to place your actual order with a dealer. If you do not have a Rosco dealer in mind, we will provide you with a list of dealers in your local area.
Download a copy of our Custom Gobo Ordering Worksheet (pdf)
Estimated Delivery Schedules
|
Type
|
Delivery |
Details
|
|
Custom Steel
|
2 days
|
We receive the order today before 2pm EST, we ship tomorrow. |
| Silk Screen |
1 Week |
Gobo will be ready to ship 5 working days ARCO*. |
| B/W or 1C |
3 days |
Gobo will be ready to ship 3 working days ARCO |
| Two Color |
3 - 5 days |
Gobo will be ready to ship within 3-5 working days ARCO |
| Multi-Color |
5 - 7 days |
Gobo will be ready to ship within 5-7 working days ARCO |
| Hi-Def Photogobo |
7 - 10 days |
Gobo will be ready to ship within 7-10 working days ARCO |
| Rush Jobs: Rosco strives to meet whatever deadline the customer requires. We routinely ship gobos more quickly than this chart indicates. Such rush jobs are accepted on a cases by case basis dependant, of course, on our job load at that moment. In cases where an extreme rush is required, a surcharge may apply. |
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* ARCO = After Receipt of Complete Order. Complete order means we have received (a) acceptable artwork, (b) job details including gobo size, quantity, image details, etc., (c) Purchase Order from authorized Rosco Dealer. Rosco cannot begin to work on a job until we have received all of this information. That is when the clock starts on the delivery time estimates.
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Placing Your Order
We have tried to simplify, as much as possible, the process of ordering a custom gobos but it still requires some detailed, accurate information.
By Fax
You may fax your completed worksheet(s), along with a Purchase Order to your local Rosco office (see our company directory for listings of our offices world wide). Remember, only authorized dealers may purchase from Rosco. If you are an end-user, please place your order through your local Rosco distributor. You may also fax this information directly to our gobo lab in Texas at 1-512-388-0196.
By Phone or Email
If you do not use the worksheet, please make sure you have the following information ready:
- Gobo Type
- Fixture / Gobo Size
- Quantity
- Shipping Address
- Delivery Date (date the gobo must arrive)
- Name of the artwork file you have submitted (if electronic)
- Dealer Name
- Dealer Contact Person
- Contact Phone Number
Email your order to customgobo@rosco.com, with your artwork attached. If you are sending more than one file, please combine them into an archive using WinZip or Stuffit. Avoid sending attachments larger than 10MB. Please understand that Rosco cannot accept any responsibility for problems relating to electronic file transfers or file corruptions. These problems are outside of our control.
You can also place your order by phone by calling your local Rosco Office, or the Texas lab directly at 1-512-388-5299. You will need to provide all of the above information, and you will need to send the artwork to us via electronic or convential mail.
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